Shipping

We ship our garments from Barcelona to Spain, Portugal, other selected countries within the European Union, the United Kingdom, Switzerland and Norway.

For Spanish orders, this includes Mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla.

Shipping costs are calculated automatically at checkout.

Free shipping thresholds are applied automatically at checkout:

Mainland Spain / Balearic Islands / Portugal: free shipping on orders over €120

European Union, excluding Portugal: free shipping on orders over €170

Ceuta and Melilla: free shipping on orders over €170

Canary Islands: free shipping on orders over €210

United Kingdom, Switzerland and Norway: free shipping on orders over €210

Once your order has been shipped, you’ll receive a confirmation email with a tracking number.

For orders shipped outside the European Union, prices do not include import duties, taxes or customs fees. These costs, if applicable, are the responsibility of the customer and may be requested by the carrier before delivery.

Delivery times

Production time ranges from 2 to 10 business days, depending on the type of garment or accessory.

Shipping times vary by destination and are shown at checkout. As a reference:

Mainland Spain: 24–48 hours

Portugal: 4–10 business days

European Union: 4–10 business days

United Kingdom, Switzerland and Norway: 5 to 12 business days, excluding possible customs delays

Please note that orders shipped outside the European Union may be subject to customs procedures, which can occasionally cause delays.

Returns

Many of our pieces are made to order and may include personalised details. For this reason, we do not accept returns on made-to-measure or customised garments, unless the item arrives defective, damaged, or there is an order error.

For non-customised items, you may request a return within 30 calendar days from the date you received your order, provided that:

The item is unworn, unwashed, and undamaged.

All original tags are attached. Items without tags are considered used and non-returnable.

The item is returned with the original packaging, including tissue paper and protective elements, in the best possible condition.

To start a return, email hola@laguillot.com with your order number and the reason for the return.

Return fees

Returns are arranged through a tracked return service. Once your request is approved, we’ll send you the return label and the relevant instructions.

A return fee is deducted from your refund once the item is received and approved:

Spain and Portugal: €5

European Union, excluding Portugal: €10

Ceuta and Melilla: €10

Canary Islands: €15

United Kingdom, Switzerland and Norway: €25

Please note that returns from outside the European Union may be subject to customs procedures or additional charges. Any customs duties, taxes or fees generated during the return process are the responsibility of the customer.

No return fee applies in the following cases:

Defective item

Order error

Item received in poor condition

Atelier Care

LAGUILLOT Atelier Care is our atelier aftercare service for alterations, maintenance, and wear-and-tear repairs outside the legal warranty. A piece made with intention is made to last — and to be worn again and again.

Subject to feasibility, Atelier Care may include alterations such as hems, straps or small fit adjustments; wear repairs such as reinforcements, small seam repairs or replacements due to wear, including zippers; and bags/accessories care, including hardware adjustment or replacement, reinforcement of stress points such as handles or hooks, re-stitching and a general refresh.

If the work doesn’t require any extra parts or materials, labour is complimentary. In all cases, you only cover round-trip shipping to and from the atelier.

If extra parts or materials are needed, such as hardware, zippers or other components, we’ll confirm a quote in advance before any work begins. Any intervention requiring additional parts, materials or components is not covered by complimentary Atelier Care, and the cost is always confirmed before proceeding.

For pieces sent from outside the European Union, customs duties, import taxes or additional fees may apply. These costs, if applicable, are the responsibility of the customer.

Legal warranty

The applicable legal warranty applies if your piece shows a lack of conformity, such as a manufacturing, material or construction defect under normal use.

The legal warranty does not cover issues resulting from wear or misuse, including natural wear such as friction, pilling, colour fading from repeated washing, rubbing marks or normal ageing; incorrect care, such as not following care instructions regarding temperature, bleach, tumble drying or non-recommended products; misuse or accidents, such as snags, pulls, force-related tears, impacts, stains from external chemicals, overloading or unplanned exposure to heat or water; or third-party alterations, meaning repairs or modifications done outside our atelier that affect the construction of the piece.

If you have any questions, contact us at hola@laguillot.com. We’ll be happy to help.